Shipping & Returns

Postage and packing / delivery charges

These charges, subject to the Terms and Conditions, are clearly shown and are automatically calculated and added to the cost of the goods you order during the on-line shopping process before you confirm and place your order. They are calculated to cover actual costs of postal charges and the cost of packaging materials.

Charges depend upon: size and weight, delivery destination and value of the goods you are ordering and are applied as follows:

Order ValuePlus Postage & packing / delivery charge
AmountU.K.EuropeRest of the World - Air Mail
“First Class”Air mailZone 1Zone 2
£5.00 - £14.99:£2.00£5.50£6.00£6.50
£15.00 - £22.99:£3.50£6.50£8.50£9.50
£23.00 - £29.99:£4.50£7.50£10.00£11.00
£30.00 - £38.99:£6.00£8.50£12.00£14.00
£39.00 - £999.00:£8.00£9.50£13.00£15.00

“Postage & Packing” shipping zones are those as defined by U.K. Royal Mail World Postal Zones – click for more information.

Delivery

Our objective is to deliver all goods to you in perfect condition promptly after the date on which we accept and confirm your order, subject to timely performance of postal services. To UK mainland addresses via Royal Mail First Class post, delivery will usually be on the next working day but in any case within 5 working days. Delivery to certain remote parts of the U.K. and offshore islands may take a day or so longer. In case you wish to request a premium delivery service such as "Special Delivery", please call us when placing your order to discuss arrangements and payment by you of the additional cost involved. For deliveries to Europe and the rest of the World we usually send packages and parcels via Air Mail, normally on the same or next working day after we have accepted and confirmed your order. Delivery times will vary depending upon the location of the overseas shipping address. If you need more information please email or call us at our Trading Address.

Remember to always include your delivery address postcode/zip code when placing your order so as to minimize the risk of postal delay to the delivery of your goods.

If nobody is available at the shipping address specified by you at the time of delivery and your goods cannot be posted though your letterbox or left safely in such other alternative location as you may have requested when placing your order, the postal or other delivery services will normally leave a note informing you of how to rearrange delivery or collection of the goods from their local depot. If after a failed delivery to you, you do not rearrange delivery or collection of the goods from a delivery depot and we are made aware of this, we will contact you for further instructions and may charge you for any further delivery costs. If despite our reasonable efforts and those of the postal delivery services, we and they are unable to contact you and rearrange delivery or collection of the goods we may end the contract and have the goods returned to us.

We maintain stocks of all items offered for sale on our Website, ready for prompt shipment, sufficient to meet reasonably foreseeable orders. In the unlikely event that you order an item that is temporarily unavailable or discontinued we shall inform you and advise when it is expected to again become available and ask you whether you wish to wait or alternatively we may offer a similar alternative. In case this is unacceptable to you we shall give you the right to cancel the order and receive a full refund.

The goods will be your responsibility from the time we deliver the goods to the shipping delivery address specified in your order. For the avoidance of doubt, if you give special delivery instructions included in your order for the postal or other delivery services to leave the goods in an unattended non-secure location (such as “If out please leave in the porch” or “If out please leave in the garden shed”) and we mark the package accordingly, the goods will be at your own risk once they are deposited at that location.

Ownership of the goods shall pass to you once we have received your payment for the goods in full.

For delivery charges outside the U.K. and Europe, unless this is already provided in our Website, please contact us by telephone or e-mail when we shall advise you of the cost.

In case you require the goods to be delivered to more than one address in respect of the same order, please contact us to discuss arrangements and additional delivery cost involved.

Since postal charges are subject to periodic changes by postal authorities you are advised to check our Postage and Packing charges whenever you place an order with us as we may in consequence have had to increase our charges to cover such postal service cost increases.

Cancellation, Returns and Refund Policy

We take care to always make sure that all our products are professionally produced to fully meet U.K. national retail industry standards in terms of materials used, quality, accuracy of colour and print reproduction and product finish.

We also take care to try to show you as accurately as reasonably possible through the images and other data in our Website what the products that we offer for sale actually look like. Please remember though that image reproduction varies slightly with each computer display monitor, its colour management settings and other factors such as the display device used by you for accessing the internet and slight variations in perception of colour in each individual's eyesight.

We also have careful product quality control checks by hand for every item we sell and before dispatch to our customers. We therefore hope that upon receipt you will be very pleased with any goods that you buy from us.

On the rare occasions when a problem might arise we are committed to always being easily contactable and giving the matter our personal and immediate attention to remedy the problem to your complete satisfaction. If you have any questions or complaints about the goods, please contact us by telephone or e-mail at our Trading Address.

Where you purchase goods from us as a consumer (but not where you purchase goods in the course of your business) the following provisions shall apply:

In compliance with the Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013, implementing the European Community Consumer Rights Directive, and the U.K. Consumer Rights Act 2015:

Your right to cancel the contract:

If upon receipt you change your mind or decide you do not want to keep the goods that you have purchased from us through our Website or by telephone order then you have the right to cancel the contract. To cancel the contract with us, please let us know by doing one of the following:

  • Phone or e-mail. Call customer services on 01872 222601 or e-mail us at contact@blueplanetimages.com. Please provide us with the following information:
    • your full name;
    • your full postal address including postcode / zipcode;
    • your preferred contact telephone number;
    • your email address;
    • the date you purchased the goods;
    • your order reference number;
    • a brief description of goods purchased that you wish to cancel;
    • the price paid for the goods you wish to cancel; and
    • the reason for cancellation; or
  • By post. Print off the cancellation form and post it to our Trading Address. Alternatively, simply write to us at our Trading Address and include the same information as if you were phoning or e-mailing us (as set out above),

within 14 days from the date on which the goods were delivered to your address or your nominated third party shipping address within the European Community.

This right of cancellation does not apply in the case of tailor-made or personalised goods.

Our right to end the contract:

We may end the contract with you at any time by writing to you if:

  • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, your full delivery address; or
  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

If we end the contract in the situations set out above we will refund any money you have paid in advance for goods we have not provided.

Care of and return of goods

If you wish to exercise your right of cancellation or require substitution of goods supplied by us, you are obliged to retain possession of them and take reasonable care of them prior to promptly returning them to us, unopened, undamaged and unused in the original wrapping and in re-sellable condition (except when returning faulty or damaged goods) at our Trading Address within 14 days from the date when you notify us of your wish to cancel or substitute goods. It is your risk and responsibility to ensure that the goods returned to us for refund are delivered to us in such acceptable condition as specified above. If this is not the case we reserve the right to decline to give you the refund.

The extent to which you may handle the goods with care upon receipt and whilst in your possession prior to returning them to us is the same as if you were assessing them in a shop and so you will not be entitled to cancel your contract nor return goods to us nor be entitled to a refund if the seals on wrappers have been opened and/or the goods have been used and/ or damaged in any way prior to them being returned to us.

Return postage

It is your responsibility to ensure that the goods you send back to us for refund or replacement, at your risk and expense, have the correct postage paid and with adequate protective wrapping. They should be sent to us at our Trading Address:

Blue Planet Images Co Limited, Buckland House, 39 Treffry Road,
Truro, Cornwall, TR1 1WL, United Kingdom

If you fail to pay the correct postage when returning the goods to us and we incur a penalty postage charge as a result, the extra cost to us will be deducted from the amount due to be refunded to you, if any.

We reserve the right not to pay any refund in case the goods you return to us are found to have been damaged whilst in your possession and / or in the course of transit in the post back to us due to insufficient packaging. It is strongly recommended that you obtain written proof of posting from your post office at the time of posting the goods back to us as we may require to see this and it may be needed when making an insurance claim with the postal service providers.

We cannot and will not be responsible nor liable for any goods that you return to us that might be lost and/or damaged in transit to us until duly delivered and received by us at our Trading Address as stated above.

Replacement and refunds

If you take delivery of a package with goods ordered from us and the contents have been damaged in transit, or are defective or are not as specified in your order you must immediately inform us by either calling us or writing to us at our Trading Address or via e-mail. You will then have the choice of either asking us to replace the goods as we may mutually agree, without charge to you or cancelling the order and requesting a refund, provided that you notify us within 14 days of taking delivery of the goods and return the goods to us within a further 14 days from notification.

We shall also refund to you the cost of return postage at the standard rate on the goods you return to us where you cancel due to the goods being found to be either faulty or damaged in transit or we have sent to you the wrong goods but not in the case where you change your mind.

When conditions have been met for a refund we shall reimburse to you the original purchase price of the goods, the postage cost paid by you at the time of purchase and the cost to you of return postage to us at standard rate.

We are required to effect any refund due to you within 14 days of receipt of the goods by us. This we shall do only to the credit or debit card account of the person who originally placed and paid for the order. Orders originally paid for by cheque or other means will be paid the refund money due by cheque only to the person named as the bank account holder on the cheque by which the original purchase payment is paid.

Your statutory rights regarding damaged, defective or incorrect goods are not affected by this.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Further assistance

If any of the foregoing is unclear to you and you would like us to explain anything, please give us a call during U.K. office hours on: +44 (0) 1872 222 601

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File Revision: 1.12; Last Modified: 3rd August, 2016

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