Postage and packing / delivery charges
These charges, subject to the Terms and Conditions, are clearly shown and are automatically calculated and added to the cost of the goods you order during the on-line shopping process before you confirm and place your order. They are calculated to cover actual costs of postal charges and the cost of packaging materials.
Charges depend upon: size and weight, delivery destination and value of the goods you are ordering and are applied as follows:
| Order Value | Plus Postage & packing / delivery charge | ||
|---|---|---|---|
| Amount | U.K. “First Class” | Europe Air mail | Rest of the World Air Mail |
| £7.50 - £14.99: | £2.00 | £3.50 | £4.50 |
| £15.00 - £22.99: | £3.00 | £4.50 | £7.50 |
| £23.00 - £29.99: | £4.00 | £5.50 | £10.00 |
| £30.00 - £38.99: | £5.00 | £6.50 | £12.00 |
| £39.00 - £999.00: | £6.00 | £7.50 | £14.00 |
Delivery
Our objective is to deliver all goods promptly subject to timely performance of postal services and subject to all the criteria being met that enable us to confirm the order to you, normally within 5 working days to UK mainland addresses via Royal Mail First Class post. Delivery to certain remote parts of the U.K. and offshore islands may take a day or so longer. In case you wish to request a premium delivery service such as "Special Delivery", please call us when placing your order to discuss arrangements and payment by you of the additional cost involved. For deliveries to Europe and the rest of the World we send parcels via Air Mail. Delivery times will vary depending upon destination address location.
Remember to always include your delivery address postcode/zip code when placing your order so as to minimize the risk of postal delay to the delivery of your goods.
In case you order an item that is temporarily unavailable or discontinued we shall inform you and advise either when it is expected to again become available and ask you whether you are willing to wait until such time for delivery or alternatively we may offer to you a similar alternative product. In case this is unacceptable to you we shall give you the right to cancel the order and receive a full refund.
Risk of damage to or loss of the goods shall pass to you once the goods have been duly delivered to the delivery address specified in your order.
Where an alternative delivery address to the billing address is requested, ownership and risk in the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.
For delivery charges outside the U.K. and Europe unless this is already provided in our Website, please contact us by telephone or e-mail when we shall advise you of the cost.
In case you require the goods to be delivered to more than one address in respect of the same order, please contact us to discuss arrangements and additional delivery cost involved.
Since postal charges are subject to periodic changes by postal authorities you are advised to check our Postage and Packing charges whenever you place an order with us as we may in consequence have had to increase our charges to you to cover such postal service cost increases.
Cancellation, Return and Refund Policy
We take care to always make sure that all our products are professionally produced to fully meet U.K. national retail industry standards both in terms of materials used, quality, accuracy of colour and print reproduction and product finish.
We also have careful quality control checks on every item we sell before dispatch to our customers. We therefore hope that you will be very pleased with any goods and services that you buy from us upon receipt.
On the rare occasions when a problem might arise we are committed to always giving the matter our personal and immediate attention to remedy the problem to your complete satisfaction.
Where you purchase goods and services from us as a consumer (but not where you purchase goods and services in the course of your business) the following provisions shall apply:
In compliance with the Distance Selling Regulations of the European Community, in case, upon receipt, you are not entirely satisfied with the goods that you have purchased from us through our Website or by telephone order then you have the right to return them to us within 7 (seven) days from the date on which they were delivered to your address within the European Community when you also have the right to cancel the purchase contract. We will also refund to you the original delivery charge when a product is returned and confirmed as being faulty but not in the case when it is due to a change of mind on your part.
We have taken care to try to show you as accurately as reasonably possible through the images and other data in our Website what the products that we offer for sale actually look like. Please remember though that image reproduction varies slightly with each computer display monitor, its colour management settings and other factors such as the display device used by you for accessing the internet and slight variations in perception of colour in each individual's eyesight.
For this refund undertaking to remain valid you must return the goods in question to us within the stipulated time, the goods must be unopened, undamaged and unused in the original wrapping and in re-sellable condition when received by us. It is your risk and responsibility to ensure that the goods returned to us for refund are delivered to us in such acceptable condition as specified above. If this is not the case we reserve the right to decline to give you the refund. We require that the goods in question be returned to us and in our hands in satisfactory condition as stated above before we can agree to consider and process any possible refund or exchange.
We recommend that when returning goods to us for refund or replacement as provided above, that you ensure that you obtain written proof of posting at the time of posting. We cannot and will not be responsible and liable for any goods that you return to us that might be lost and/or damaged in transit to us until duly delivered and received by us at our trading address as stated above.
This Returns Policy is in accordance with your right to cancel a contract formed at a distance as provided for under the U.K. legislation - namely the Consumer Protection (Distance Selling) Regulations 2000.
